保持员工的忠诚度可能会对组织内部关系和外部业务绩效产生重大影响。本研究的目的在于探讨员工满意度对员工忠诚度的直接影响，以及人际信任对员工满意度和员工忠诚度之间的间接关系。我们研究了员工满意度和人际信任对员工忠诚度的影响。为了检验这种关系，我们对10个不同行业的美国公司中的2000名接受者进行了调查。我们将使用结构方程模型来检验统计分析的结果，确认员工满意度、人际信任和忠诚度之间的关系。结果表明，员工满意度、人际信任与员工忠诚度之间存在很强的关联。我们期望看到员工满意度对员工忠诚度有直接的正向影响;员工满意度与员工忠诚度之间存在间接的正相关关系，这种正相关关系是通过人际信任来调节的。这些结果将引导管理者在组织中建立一个基于信任的工作环境，以降低工作场所高离职率的成本。针对员工忠诚度问题，本研究有可能在未来的外部环境中帮助解决提高客户服务、客户忠诚度、服务质量的问题。如今，越来越多的人力资源专业人员和管理人员试图改善公司文化，实施新的战略，以满足员工在组织当前的工作内容，使人忠诚。越来越多的研究试图检验员工忠诚度和企业绩效之间的关系。多项研究表明，员工忠诚度对顾客忠诚度有正向影响。研究表明，忠诚的员工与企业绩效有很强的关系——忠诚的员工会提供更好的客户服务，表现出更高的生产力，比新员工创造更多的自我价值。
澳洲墨尔本HRM作业代写 员工的忠诚度
Maintaining employee loyalty could have a significant impact on internal relationship in an organization and external business performance. The aim of this study is to examine the direct impact of employee satisfaction on employee loyalty and examine the indirect relationship between employee satisfaction and employee loyalty mediated by interpersonal trust. We investigate how employee satisfaction and interpersonal trust impact on employee loyalty. To test the relationship, we conduct the survey to 2000 recipients among U.S. company among ten different industries. We will use Structural Equation Modeling to test result of the statistical analysis and confirm the relationship between employee satisfaction, interpersonal trust and loyalty. As for result, it is estimated that the finding indicates that there is a strong link between employee satisfaction, interpersonal trust, and employee loyalty. We expect to see employee satisfaction has direct positive impact on employee loyalty; and also has an indirect positive relationship between employee satisfaction and employee loyalty, which is mediated by interpersonal trust. These results will lead manager build a trust-based work environment in an organization in order to reduce the cost of high turnover rate in the workplace. Addressing the problem of employee loyalty, the research could potentially help to solve the problem regarding improving customer service, customer loyalty, service quality in the external environment in the future.Nowadays, increasing HR professionals and executives try to improve company culture, carry out new strategies to satisfy employee with current work content in an organization and make people loyalty. Increasing research is trying to examine the relationship between employee loyalty and business performance. Several studies reveal the employee loyalty has a positive impact on customer loyalty. The studies show that the loyal employee have a strong relationship with the business performance – loyal employees will deliver greater customer service, perform higher productivity, create more self-value than a new hire.
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